How To Evaluate Potential IT Monitoring Solutions

When we talk about IT support in an organization, it’s not only about resetting passwords or fixing desktops and printers. The most important task for your IT staff is to regularly monitor your network for any emerging issues or threats. You need to respond on time to ensure that the problem does not interfere with your productivity.

However, in an age of growing networks and small budgets, it’s a challenging task that is not easy to handle manually at all times. You need a partner in the form of an IT monitoring software solution that detects exactly what’s on the network and promptly alerts you about problems.

The good news is that there are affordable IT monitoring solutions available to monitor your application and network health. But choosing the right kind of monitoring tools catering to your specific needs can be hard. The market has many varieties to offer: open-source or closed, hosted or on-premise, paid or free, and more. 

With all the options available, you need to choose one that addresses your unique needs of all departments with vital business systems. In this guide, we will look at some top factors that you need to consider and how to evaluate different monitoring solutions when choosing an IT monitoring software for your business.

You should first ask yourself if you really need to spend money on these monitoring tools or can manage with free and open-source network monitoring solutions. Free performance monitoring tools come with limited features, so you will need to run different IT monitoring tools together to get complete functionality, which can complicate maintenance and configuration. 

When it’s something critical like your network, it’s always better to use a single paid product that has all the important features integrated. With all applications, services, and devices monitored from a single console, it’s easier to find and address a problem quickly. Go for a solution where you can easily customize the main dashboard. 

Also, look for an IT infrastructure monitoring tool that comes with alerting features. It’s not possible to sit in front of the console at all times and when the service detects an issue, it should create an alarm, for instance, threshold increase of CPU usage or temperature rise. 

The decision of choosing between an on-premise and SaaS-based monitoring solution depends upon your system administrator’s expectations from IT performance monitoring tools. On-premise tools are better for large environments where control and security are of higher priority. SaaS is more suited for smaller environments where system admins don’t have to worry about routine management. 

If you go for on-premise network monitoring tools, you need more technical expertise as your system admins will have to manage everything. You will also need to update it from time to time. On the flip side, you can have more insight and security control and better disaster recovery capability. 

SaaS, on the other hand, is managed by someone else for fixing bugs, updating, and other tasks. System admins only pay for the parts they use. This is why it is comparatively cheaper and easier to manage. However, data transferring over a network connection is less reliable and you have lesser control over security. 

Software that has an unattractive or difficult interface and is hard to use can negatively affect user experience. It can slow down your productivity and make it hard to scale your monitoring capabilities as you grow. When choosing a monitoring solution, choose one which provides a good balance between affordability, functionality, and team experience. 

Encryption is relatively a new concern in IT monitoring, but it’s particularly important for industries such as retail and finance, which have compliance requirements. This is because cybercriminals always look for the easiest paths to exploit and your IT monitoring tool could provide an easy entry to your network. 

For system admins in the healthcare, retail, and finance industry, it’s not only the emerging threats that are of concern but also the compliance requirements about how they manage sensitive data. These compliance standards such as PCI-DSS, HIPAA, and SOX are very rigorous and businesses could be exposed to penalties in case of noncompliance. 

You also need to consider how many devices you have to monitor. This is not only important to identify where you stand in the pricing tier but also to assess where you will stand in the future and how many resources you will need for your IT infrastructure monitoring. 

This is one of the hardest things to choose. All vendors have their own pricing structure and it’s not easy to decide which licensing scheme suits you best. Some vendors charge per element or sensor, which refers to a single monitored item such as a CPU core, disk volume, or network interface. 

Device licensing, on the other hand, is easy to manage and monitors everything happening on a single device. No matter how many services are running on your Windows server or how many ports you have on your switch, it will only use one license for one device.

But in this case, even if you want to monitor only a few items, you would still have to purchase a license for the entire device. Sensor license gives more flexibility but you have to carefully think about what you need to monitor and how many sensors you will need. 

If you plan to scale your business in the future, choose a monitoring software that is flexible and easily allows you to add new integrations and devices. It should also be able to integrate with external servers and databases along with providing flexibility to adapt to other tools and software.