From Metrics to Meaning: Why Customer Satisfaction Is the Ultimate Measure of Quality

Written by noda | Published 2025/08/16
Tech Story Tags: software-development | quality-assurance | user-experience | agile-testing-strategies | customer-satisfaction | noda | customer-support-metrics | good-company

TLDRTraditional QA metrics show product health, but they don’t guarantee customer happiness. By integrating satisfaction metrics like CSAT, NPS, and CES into QA workflows, teams can spot hidden issues, improve usability, and align releases with real user needs — turning quality from a checklist into a customer-driven advantage.via the TL;DR App
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Written by noda | Noda is a global Open Banking platform.
Published by HackerNoon on 2025/08/16
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