TLDR
Customer Support is the team that keeps in touch with our clients. They deal with the requests and issues that connect our customers to the business. Jean-Pascal Gribaudi used to manage a support team in Booking.com. He says the processes in customer support have to be well-built and systematized. Employees should be trained on customer empathy, emotional intelligence and problem-solving. It's not important which tool you use, but that you have the right'settings' in your teams minds and hearts. It’s the key to success.via the TL;DR App
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