TLDR
Chatbot promise is grand: businesses and their customers can speak to each other 1:1, at scale. There were 300,000 individual bots deployed this past year, and that’s just for Facebook alone. Most chatbots today suck: they support only limited basic questions, try to obtain our emails instead of actually fulfilling our requests. With a small team or limited resources, it can be difficult to maintain the flow of information needed to successfully launch and scale a proper chatbot experience in-house.via the TL;DR App
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Written by IsraelK | CEO at Hyro, the world's first Adaptive Communications Platform
