AI for Call Centers: It is Not Human Vs. Algorithms

Written by chesterdeean | Published 2021/10/16
Tech Story Tags: artificial-intelligence | call-center | ai-vs-humans | algorithm-vs-human | algorithms-vs-human | ai | future-of-ai | future-of-work

TLDRThanks to AI voice recognition and analysis capabilities, agents can be better trained by pinpointing certain weaknesses. Plus, with knowledge recommendation features and call summaries, consumers will immediately get the answers they need. Ultimately, it’s a win-win situation for all parties involved.via the TL;DR App
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Written by chesterdeean | Dean Chester is a cybersecurity expert.
Published by HackerNoon on 2021/10/16
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