TLDR
WebRTC is an innovative technology that helps in building custom real time chat applications. The typical requirement is to leave the existing deployment untouched and bridge the existing network through some sort of a GW. The comparison below doesn’t relate to any vendor specific product but rather looks at common functionalities of such products. In the contact center example, users browsing the website of the company, can call in directly from the browser. The optimal approach would be to run Opus end-to-end from browser to the agent but in cases where this is not possible, it is best to keep Opus on the open Internet leg.via the TL;DR App
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