Thanks to artificial intelligence and machine learning, chatbots are becoming a practical tool in the business world. This is good news for many companies, as chatbots can increase engagement, revenue and ROI. The potential of artificial intelligence is there to be harnessed, and AI-powered chatbots are examples of the effective usage of the technology. However, choosing a chatbot can be overwhelming. Let's take a look at the most popular AI chatbots currently on the market.
What is an AI chatbot?
An artificial intelligence chatbot is a computer program that simulates the conversation and behavior of a human. AI chatbots are commonly used in online customer service systems to automate tasks such as answering frequently asked questions, performing basic research and completing repetitive tasks. They learn from conversations with users, so they improve over time and can provide more relevant responses based on what they have learned from previous interactions.
What are the Features of a Successful Chatbot?
AI chatbots are quickly becoming the new norm in customer service. They can help you answer questions, guide buyers to purchase decisions, and even automate your sales team. Indeed, they need to be helpful, easy to use, and flexible enough to answer any question. The best AI chatbots all have a few features in common. Let's take a look at some of them:
- They understand the human language;
- They know multiple languages;
- They give accurate responses to specific questions and queries;
- They understand the context and intent behind a question or query;
- They have a good knowledge base and database of information that they can easily access when needed;
- They learn from their interactions with the user;
- They can be deployed through the most common communication channels;
- They are compliant with data security regulations.
8 Best AI Chatbots in 2023
Chatbots are designed to answer customer questions and provide assistance without human intervention. They can be used for everything from customer service to data analysis to presenting information in a conversational way.
Let's take a look at some of the best chatbot vendors on the market that will help you build your own bot for free or for a fee.
Proto AICX
Proto AICX is an AI-driven chatbot that can handle an unlimited number of queries in a short time and provide accurate responses. The AI bot can answer any type of question or query in multiple languages, including mixed and rare ones. It can also be easily deployed through local channels such as Messenger, WhatsApp, Twitter and others, providing 24/7 support that frees up your customer care team by automating repetitive tasks.
HubSpot Chatbot Builder
HubSpot Chatbot Builder is a cloud-based software that gives its users access to an easy-to-use interface that allows them to develop, host and publish chatbots in minutes. Its AI engine analyzes the content of your conversation and helps you make sense of it. It's free to use and can be integrated into any website with a few lines of code. The platform also has built-in integrations with other popular tools like Salesforce and Gmail.
Intercom
Intercom is one of the best AI chatbots on the market that allows users to interact with a conversation-driven interface that learns from every interaction. It integrates seamlessly with most major email marketing platforms such as MailChimp, Google Analytics, Shopify, Stripe, HubSpot and others. Intercom's dashboard allows you to keep track of your accounts and provides great analytics tools to see how well your messages are performing.
Zendesk
Zendesk is a customer service software that allows you to automate your customers' requests. With this AI chatbot, you can answer questions, create tickets, and even schedule meetings. Zendesk also integrates with third-party apps and allows you to use other bots in a single conversation. You can integrate the AI bot with Trello, Salesforce, Google Sheets, and more.
Freshworks
Freshworks is a customer support software that uses artificial intelligence to automate interactions with customers. It has been on the market for almost 13 years and has served more than 50,000 customers worldwide. The AI chatbot can be programmed to respond to common questions and concerns. It can even schedule appointments on behalf of the company's sales team.
Botsify
Botsify is a chatbot platform that allows you to create and publish chatbots for your website, Facebook page or in-app. It includes a full-featured development environment with tools for code editing, debugging, testing, and deployment. Botsify uses artificial intelligence (AI) to make your bot smarter over time, as it learns from its users' interactions to give them more personalized responses.
Tidio
Tidio is a conversational AI platform that helps businesses automate and personalize their customer engagement. It understands natural language and proactively answers messages. With Tidio, you can answer FAQs, make product recommendations or even schedule appointments. If you need a little more flexibility, Tidio also offers an API that lets you integrate it with your existing apps and systems.
Infobip
Infobip is a cloud-based messaging platform that connects with over 700 network operators and carriers around the world and includes SMS, MMS, USSD and voice services. With Infobip, companies can send messages in English and Spanish, with more languages coming soon. The AI chatbot can be used for customer service and can be integrated into any existing enterprise application. Users have the option to text the bot directly or call a live representative for support.
Wrapping Up
Although still in the early stages of development and deployment, AI chatbots show great promise in their ability to provide a "human" interface for businesses. Not only do these chatbots provide better accuracy and more efficient delivery of information and services, but they also allow companies to reach out to a larger number of customers. AI chatbots help you manage your day-to-day business while being affordable and reliable. Choose the most suitable AI chatbot for your business!