Ngizakhiwo ama-onboarding flows ngihlabathi. Ukuhlukaniswa okuqhubekayo okuphendula. Amathuluzi amayunithi ebonakalayo ngexesha lokufuna (ngithole). Isikhokelo sokuphendula ne-green ticks. Ku-Figma, baye zihlanganisa. Ekukhiqizeni, baye zihlanganisa njenge-shopping assistant enikezela ngokuvakashela amabhokisi. Kuyinto ukuthi ngifunde ngemuva kokufunda abantu chofoza "Skip tutorial" ngokukhawuleza kunazo ukucubungula analytics. ⸻ Okokuqala onboarding wabhala We redesigned an enterprise data hub's first-run experience. Five welcome screens explaining the philosophy. Feature callouts with gentle arrows pointing at every icon. A progress bar I was particularly proud of because it showed exactly where you were: step 1 of 7. By Friday, activation was down 14%. Ngithole izincwadi ze-session. Umntu wahlala Next amabili eminyakeni amabili eminyakeni amabili, i-cursor uye ngokushesha okungenani. Omunye wahlala i-tab ku-screen angu-2 ngaphandle kokufunda igama elinye. Umthombo we-third - futhi lokhu akuyona - wahlala i-console ye-browser futhi wahlala amamehlo ukuze i-force-skip yonke imithombo njenge-hacking yayo ukufinyelela. Ziye zihlukile. Ziye zihlukile. Ngizakhiwo isitimela se-museum ngoba abantu abalandeli ukusebenza. ⸻ Yini onboarding ngokwenene ibizwa (kuye ungacabanga) I-Five screens before the product says: sincoma ukuthi uzothola imiphumela ngaphandle kokuphathwa. "Ukuvelisa iphrofayili yakho ukuze uqhubeke" ithi: Izidingo zethu zebhizinisi zihlanganisa ngaphezulu kwe-framework yakho. Ukubonisa ukuthi "Save" inikeza: thina ukwakha okuhlobene futhi wahlala ukuthi ingxaki yakho ukulawula. I-state embalwa ne-4 amaminithi yevidiyo ye-tutorial ithi: sincoma isifundo kunikezela kunikezela futhi kungenzeka ukufundisa ngokukhawuleza. Unemibuzo ye-imeyili yokudlulisela lokhu. Ake nje ifake ifayibha futhi uthola u-concurrent yakho. ⸻ I-Seventh-Step Tour I-Nobody Ended Ngilande ngethumela i-walkthrough enikezela zonke izindawo ze-side bar ngaphambi kokufaka umuntu ukucindezela. Ingabe ufuna ukulanda idatha yakho? Qinisekisa - okokuqala sicela ukhawuleze lapho izindaba zihlala. Ungafuni iqembu lakho? Ukuvuthwa - lapha i-logic ye-org chart, izakhiwo ze-mapping, futhi ukuthi kungenxa izinketho ezintathu zokuxhumana. Ukuphakamisa isivinini: 23%. Akukho ngoba abantu abalandeli. Ngenxa yokuvimbela umuntu ukuhambisa isikhwama ngaphambi kokufaka ikhofi akunakekela - kuyinto isimo sokuphakamisa nge-copy friendly. I-interface angakwazi ukufundisa ngokuvamile eminyakeni angu-30. Ngingathanda nje ukuhambisa futhi ukugcina. ⸻ I-imeyili enikezela konke Eminyakeni ezintathu emva kokusungula i-onboarding re-design ngithanda ngokwenene, ngifumana i-imeyili. Isikhokelo: "Ngibhalela ngibhalise lokhu." Umzimba: inguqulo eyodwa. "Ngithole [i-competitor] iminyaka engama-4. Ngingathola ukuthi ibhodi yayo. Ngingathanda nje ukulayisha idatha yami futhi bheka ukuthi imikhiqizo yakho iyakusheshayo." Ngifake isinyathelo zesinyathelo sokuvumela imicimbi okuyinto bayaziwa kunazo zonke izixhobo ziye kusetshenziswe. Upload. Share. Export. Izinhlelo zokusebenza ze-universal iye zihlanganisa ku-progressive disclosure kanye ne-helpers zokusebenzayo ngenxa yokuba ngithanda ezintsha. Wase akuyona. Wase ngempumelelo. Futhi ngihambe emkhakheni wabhala lapho i-death. Kuyinto lapho lithunyelwe: onboarding elungileyo akuyona isifundo olungcono. Kuyinto interface elula kakhulu ukuthi onboarding kubhalwe okungenani. Yakhelwe abantu abazi ukuthi akuyona lokho. Thenga ukwesiza abantu abayi. Asizange ukunqoba amabili ngokusebenzisa isifundo esifanayo. ⸻ Yini isebenza ngoku Thola ku-value ngaphansi kwezinyanga ezimbini. One action, one real result. Akukho i-demo noma ukucubungula - imiphumela yayo yamanje angakwazi ukubona noma ukugcina. Uma "Upload" ungenza i-tooltip, uye wahlanganisa ngempumelelo. Yenza ukucubungula okungenani futhi kuhlobene. Ibhokisi lokuphambili emgqeni. I-Dismissible. Ukunciphisa impilo efanayo. Ukuguqulwa kwezimo ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho ezingenalutho. Help appears when someone's stuck, not when you think they might be. Twenty seconds of staring at a blank screen? That's when the helper shows up. I-Celebration of mandatory actions is not encouragement – it is patronizing people who came to work, hhayi ukudlala. ⸻ If I had your onboarding for 5 izinsuku Yini umzila okusheshayo kusuka ku-signup kuya ku-output yayo? Wabelane. Zonke izinto ezingaphezu zihlanganisa. Day 1 – Find the one action that proves value. Iphrofayili yokufinyelela? Ukuhamba ngemva. I-Team Invitations? I-Sidebar. Ubukhulu be-Company dropdown? I-Optional ever. Day 2 – Delete everything blocking that action. Ngaphandle kwe-preamble. Ngaphandle kwe-explanation. Just: "Import data" noma "Connect account." One verb, one action. Day 3 – Rewrite empty states as buttons. Tuck "New lapha? 2 imizuzu ukubuyekeza" emgqeni. Track ukuthi usofundisa. Uma ngaphansi kuka-15%, uyazi ukuthi unemibuzo. Day 4 – Make tutorials skippable by default. I-Instrument-time-to-first-action, i-stall points, izinga lokugqibela. Faka i-dropout cliff, akuyona i-copy kuhle. Day 5 – Find where people actually drop off. ⸻ Three Tests Okuhambisa Umdlali omtsha, ukuhambisa okungenani. Ingaba akhiqize imiphumela efanayo eminyakeni amabili? Akukwazi ukuhambisa i-tour - ukwenza imiphumela efanayo. Uma akufanele: inani lokukhangisa. Two-minute test. Ukuhlukanisa zonke ama-onboarding amaphuzu eminyakeni eyodwa. Watch sesitimela amaphuzu. Uma abasebenzisi akuyona izinsizakalo eziyinhloko, i-UI yakho isebenza. Uma zithembisa phakathi kwangaphakathi, ukuguqulwa kwe-interface, futhi akuyona i-tutorial esifundisa i-interface. Silent test. Thola zonke "how do I skip this?" ticket kusuka eminyakeni angu-30 edlule. Yonke imibuzo embalwa kuyinto isinyathelo ukuthi kufanele ukwehlise noma ukwenza optional. Akukho isibuyekezo. Complaint audit. ⸻ Uma isivinini lakho le-aktivation akuyona eminyakeni angu-4 I-problem is not your microcopy. It is that you are forcing seven steps on people who need two. I-fix is deleting five of them and trusting users to figure things out like the capable professionals they are. Hlola ukubuyekeza. Hlola ukubuyekeza ku-sidebar cards. Hlola i-states embalwa ku-action buttons. Hlola ukubuyekeza ukuthi ama-buttons akuyona. Hlola i-time-to-first-value njenge-metric enhle kakhulu, ngoba kuyinto. Hlola ukubuyekeza. Hlola ukubuyekeza ku-sidebar cards. Hlola i-states embalwa ku-action buttons. Hlola ukubuyekeza ukuthi ama-buttons akuyona. Hlola i-time-to-first-value njenge-metric enhle kakhulu, ngoba kuyinto. I-onboarding akuyona i-sylabus. Kuyinto isitimela phakathi kwedolobha ne-room lapho wabhala. Hlola ukulungiselela. Yenza okunciphisa.

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I-Seven-Step Hostage Situation You Call Onboarding

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