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Chatbots are essentially computer programs that can simulate conversation just like a human can, using text or voice. They are machines powered by AI or artificial intelligence to interact with humans in a way that resembles a robot. Chatbots can assess candidates, undertake pre-screening interviews and schedule further interviews with successful candidates, as well as support recruitment professionals with all other processes, including receiving applications and acknowledging their receipt, making job offers and receiving accepted offers. By 2020, Gartner predicts the average person will have more conversations with chatbots than their spouse, and recruitment will be no exception.