Andrew is a freelance technology journalist, marketer, & dog parent.
The concept behind the Internet of Things (IoT) has been around for almost four decades. However, this technology didn’t make an impact until the last decade.
Research suggests that there will be as many as 64 billion smart connected devices worldwide by 2025. Furthermore, IoT has the potential to generate between $4 to 11 trillion dollars within the same period.
Speech recognition technology has been around since the early 1950s. However, the level of sophistication required to deliver enhanced user experiences wasn’t achieved until recently.
In the early days, IoT was designed to keep track of inventory in vending machines. Since then, this technology has evolved considerably to enable voice-driven immersive experiences.
Today, with the likes of Alexa and Siri, digital assistants have become the norm. According to PwC, 74% (or three out of every four consumers) use their mobile voice assistants at home. In a post-pandemic world, you can expect to see more activity within the voice-first technology space.
COVID-19 has created a dire need for touchless control systems that are operated by voice commands alone. This approach promotes health and safety during COVID times and beyond to guarantee a safer future.
However, let’s take a couple of steps back to see how we came to this point in the evolution of this technology:
Significant strides in the progress of Natural Language Processing, including general context understanding and sentiment analysis
Advances in both Artificial Intelligence (AI) and Machine Learning (ML) to deliver personalized experiences
Speech recognition systems are in a continuous state of learning and maturing, so it’s safe to expect every application and technology to be voice-enabled in the future.
Most of us have some experience with voice-enabled devices in smart homes, so let’s look at some other examples:
The area where I see the most potential in a post-pandemic world is the rise of voice payments. For example, voice-driven IoT systems provide personalized customer journeys, customer service, and complement other technologies that deliver immersive experiences.
According to a recent study, more users are now comfortable using their voice to purchase low-priced products. As they grow more comfortable, the future could see the rise of voice-recognition systems in ATMs to make the whole transaction contactless.
Voice-activated smart devices are changing how we work. According to Gartner, as much as 25% of all digital workers will leverage voice-enabled virtual employee assistants daily by 2021. This suggests that these interactions are destined to be far superior to our current interactions with Alexa and Siri.
At present voice-enabled digital assistants help employees boost efficiency and productivity. This can be anything from taking on time-consuming (and sometimes trivial) tasks like scheduling meetings, interviews, setting up reminders, and taking notes at meetings.
Such voice interfaces that leverage speech-to-text capabilities are also extended to streamlining collaboration by initiating and managing conference calls, generating highlights, and more.
A great example of this is the conversational sales platform Tact.ai. The platform uses voice intelligence to automate and simplify workflows for the sales team.
Salespeople who are on the field, for example, can search for documents, trawl through customer records, send emails, and more with voice commands.
The healthcare industry was one of the first to embrace smart sensors and devices. Salus Telehealth, for example, has used remote video consultations for years.
In the same vein, Vonage telemedicine APIs, for example, helps hospitals deploy remote voice, SMS, and video collaboration tools. In this scenario, doctors can engage with and remotely monitor patients in isolation. This approach can also be leveraged to treat patients in remote locations.
When you add IoT voice-controlled devices into the equation, healthcare institutions are better placed to provide information about treatment procedures, medications, and the like. This approach enables healthcare services providers to deliver enhanced patient experiences.
Another Internet of Medical Things provider, Orbita, offers voice-enabled virtual healthcare assistants. These digital assistants are used to streamline communication with hospital staff and reduce response times significantly.
Going forward, we can expect IoT to become more than sensors that collect data. They will engage users more and deliver enhanced experiences across industries.
Since voice technology entered the IoT space, I have been waiting for a real-time voice translation system. While Google Translate is certainly getting better, we’re still not there (just) yet.
When we achieve real-time translation, it’ll be a game-changer that removes barriers in business and interpersonal relationships.
Imagine running a completely automated global customer service operation or traveling the world and communicating easily with the locals. Looking at the way things are going, it’s safe to say that it’ll be here in a few years.
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