Too Long; Didn't Read
At <a href="https://nanobox.io" target="_blank">Nanobox</a>, because of the nature of our product, we get a lot of tough questions. Anything from how to use our product to questions about various different languages and frameworks. We’ve been using Slack not only as an internal communication tool, but also as the main method of support for our users. It makes it very easy to help trouble shoot issues, and answer their questions. But, we find ourselves answering a lot of the same questions over and over again as new users join.