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Social engineering is defined as the art of hacking human psychology in order to gain access to unauthorized information. Social engineering comes in many forms, from poorly crafted mass phishing emails to perfectly scripted phone calls impersonating a trusted vendor. The best way to guard against social engineering attacks is to educate and train employees, IT expert says. Organizations should minimize the amount of information they post online and “sanitized” by the information security department so that only the bare minimum of information is made public.