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Hackernoon Contributor - Lover of All Things Tech
In our rapidly evolving work-from-anywhere world, employee downtime and productivity are rising concerns.
Just ask Chetu—
While I’m not on board with you watching your employees via webcam all day, the productivity concerns are real and valid.
The important thing to note is that most employees want to be productive. They aren’t shirking responsibilities behind a turned-off webcam; they are trying to get their work done as efficiently as possible—and they’re being slowed down by poor DEX.
DEX, or the digital employee experience, is the way employees interact with technology during their workday.
And it’s a key factor in evaluating how an organization stacks up to the rest in the race for effective tech. DEX measures the quality of your workforce’s interaction with the tools they use daily.
These tools help them get their jobs done and your company running. So, why are some companies still behind in adapting to new technologies that can help their employees stay productive?
Many companies are stuck using tech tools that don’t serve the modern workforce. These inefficient tools slow down operations and ultimately make your employees feel unproductive.
In a survey facilitated by Lakeside Software, respondents indicated that they lose about one hour of weekly work time to lousy tech.
Naturally, this leaves them frustrated and feeling less than satisfied with the tools their company provides them, which could ultimately lead to dissatisfaction with the company overall.
Here are a few tips on how companies can better support their employees.
The first step is to look honestly at your company’s DEX efforts and see how you can improve.
After all, the two are intrinsically linked—companies with poor turnover rates burn through a lot of cash trying to find new employees, only to have them leave again a year later.
The proof is in the pudding: 14% of the employees surveyed said they’d previously left an organization due to poor DEX, and over 60% said they would consider it.
When looking into DEX, start at the beginning: clearly evaluate where your company is at to see how you can best improve.
A true DEX leader is fully committed to improving the digital employee experience and seeks to make it part of the business's core strategy.
They’re willing to invest in IT resources as part of their proactive approach and closely track the impact of their efforts across functions—whether that’s human resources, finance, operations, or another area.
They know that optimized digital experiences drive better customer experiences and invest in them accordingly.
Quell employee frustrations through comprehensive DEX efforts.
Investing in your employees should seem like an obvious step. Still, many employees aren’t just frustrated with the loss of productivity—they’re also frustrated with the overall IT infrastructure that supports their workplace.
When investing in DEX, enterprises need to consider how they can
Comprehensive DEX efforts take on the following qualities:
For some companies, the above list will seem like a major change.
But for companies looking to become DEX leaders (rather than webcam spies), this list will be essential moving forward. DEX can reduce employee turnover and frustration, increase your output, and heighten your productivity—this is one investment that’s really a no-brainer.
Photo by Annie Spratt on Unsplash