Too Long; Didn't Read
Chatbots have been augmenting healthcare communications for a very long time. Healthcare providers can use chatbots as a communication touch-point to dispense authoritative, accurate information to curb panic and allay fears. Chatbots reduce the load that is placed on existing healthcare systems. By letting people self-serve themselves, relevant and accurate information, hospitals and staff can efficiently provide care to those that need it. It also ties in well with Social Distancing: one of the few ways by which the 'curve can be flattened'