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The growing progression in machine learning is continually reshaping the IT industry. AI has various branches including machine learning, deep learning, image processing, and natural language processing. AI technology is quite smart and can be implemented in various systems to figure out significant considerations while detecting specific errors. It helps to process big data from social media to analyze users’ buying trends. Online companies can fully leverage AI to get a competitive advantage. Companies can leverage AI technology for effective service management and effective in-depth solutions.