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The domain of enterprise software is littered with acronyms that may be intimidating even to seasoned managers. The best place to start figuring out these terms is to understand their similarities and differences and identify the areas where they overlap. ERP stands for enterprise resource planning – the process of managing business-related data. CRM is a system that handles data about the organization’s interactions with the customers. UX stands for user experience – literally the experience users have from engaging with a product or service.
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