Good relationship skills - a subset of emotional intelligence - make people better leaders. Emotionally intelligent leaders increase employee engagement through lower turnover, higher productivity, and improved guest/customer satisfaction. A single point increase in emotional intelligence spells an increase of up to $1,300 in additional annual income. Growing one’s emotional intelligence means following 2 key steps: understanding your feelings and monitoring your reactions. Find a mentor or journaling your thoughts after each day can help identify emotional patterns.