Digital Adoption: How to Automate Business Processes

Do you feel your digital transformation processes do not deliver the expected results despite your organization’s digital investments? How has your employee productivity, internal operations, and customer experience improved with your current digital strategy?

The consumer started deciding; it’s no longer a situation where you will expect your customers to consume whatever you dish them, line, hook, and sinker. SAAS customers have other alternatives they can turn to if they are unsatisfied with your organization’s service; they can churn out your products or services and seek a better customer experience elsewhere.

With today’s current financial climate, most organizations are running a battle with their digital transformation initiatives and miss out on digital adoption KPIs. If you fall into this group, digital adoption solutions might help you solve the problems you encounter with your driving your digital transformation initiatives and help your DAP team reach their KPIs.

When digital adoption isn’t correctly implemented (and let’s face it, most aren’t), the entire digital transformation KPIs are likely to come short of your expectations. In this ChatGPT era, attempts to improve internal operations and customer experience are essential for maintaining business KPIs. Digital adoption solutions should help you seamlessly integrate digital tools.

However, it often comes with a big caveat, can you afford to miss out on digitalization and still rely on manual tasks with current HR resources? how will rightsizing the organization impact digital adoption KPIs? How do you meet your business process automation KPIs?

What is business process automation (BPA)?

Business process automation (BPA) is often described as deploying digital tools and software to automatically execute repetitive tasks related to an organization's essential procedures. BPA is critical in organizing and streamlining the business processes for sales, marketing, HR, compliance, and training.

BPA and digital transformation leverage automation and technology to carry out everyday tasks that employees traditionally carry out; it enables your employees to devote time and carry out crucial business tasks, thus making digital adoption critical to rightsizing enterprise operations

How do you implement automation with digital adoption solutions?

A digital adoption solution is a gateway for BPA and digital transformation; when employees can’t use your technology, enterprises can’t achieve the expected KPIs or fulfill your digital strategy.

Enterprises and SMEs must create a digital strategy that fits their business model and identify the right technology & tools necessary to automate business processes. But stiff company culture may cause some employees to dedicate less effort to any new technological implementation, leading to user frustration, stress, and unmanageable support from IT.

Digital adoption solutions reduce user frustration and stress while boosting employee morale because you automate business processes easily when every employee is on the same page. Technological tools you should use to lift employees’ productivity must not become barriers to their daily routine.

To implement automation of business processes, you must ensure that your digital adoption solution addresses problems that can prevent employees from adopting technological innovations. Digital adoption solutions should guide a new or old employee to resolve difficulties emanating from inadequate training, complex user interfaces, and regular cloud updates on an enterprise platform, app, or website.

What are the benefits of digital adoption solutions?

Digital adoption solutions are handy software that should enable old and new employees to carry out tasks efficiently; some of the benefits you derive from digital adoption solutions include:

1. Provision of quality on-the-job training

Some organizations still embark on traditional training sessions such as webinars and training manuals that consume employees’ time and are not fit for the digital workplace; the old method leads to poor knowledge retention and hampers employees’ productivity. Digital adoption solutions enhance contextual learning and enable real-time adaptation to the tools.

Employees don’t need prior experience to navigate and use the software effectively; unlike the traditional method, employees get proactive and step-by-step guidance while learning in the workflow with the digital adoption solutions. Digital adoption solutions enable employees to become productive even while using an app or software for the first time.

2. Optimize any business process

Studies show that an average of 87.5% of digital transformation initiatives fail; many reasons can be responsible for this high failure rate; one of such reasons is when your business processes aren’t user-friendly.  Digital transformation processes are complex and time-consuming; employees’ productivity, accuracy, and efficiency rates are usually affected by the complex processes; employees may tend to abandon tasks they find difficult.

Digital adoption solutions enable employees to conclude their assignments promptly by enhancing business automation.

3. Enhancing a quality customer experience

The high level of competition in the business world requires top-notch customer experience; digital adoption solutions will enable your customers with an on-screen navigation system that guides them to find products as quickly as possible. Customers should be able to gather necessary information about your products seamlessly.

Customers have options; a happy customer can become a brand ambassador; when an employee relates to a customer out of frustration arising from the inability to use complex software, such an employee will dampen customers’ morale in their interaction. Digital adoption solutions ease employees’ stress and enhance better customer service by providing an engaging experience.

Automation removes stressful repetitive tasks; employees become more creative, productive, efficient, and accurate. They handle customers better and ultimately improve customer experience.

4. Find your missing link

Digital adoption solutions enable you to determine where you have gone wrong with your digital transformation initiatives; automation of your business processes will enhance the better overall performance of your business. You can enforce security and compliance requirements, simplify reporting and monitoring for process KPIs, and reduce errors, delays, and stack extensibility with the software.

Conclusion

Digital adoption solutions help to automate business processes; fulfilling digital strategies is critical to digital transformation; how you enable process orchestration, increase predictability, and track to digital transformation success increase your relevance in the global market.\

To automate your business processes, you must endeavor to define the goals of your automation, identify the target process, establish the process boundaries, map the current processes, identify your automation opportunities, build an automation wishlist,

assess your tools and capabilities, and configure the automation.