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With shopping online and the rise of AI lead cashier-less retail stores such as one of Amazon’s 15 Go stores, Artificial Intelligence (AI) has become a key element in the digitalization of in-store retail by personalizing the customer experience and creating a more engaged business-to-consumer interaction. For retail companies, AI creates an opportunity to bridge the gap between virtual and physical sales channels. 96% of Americans There are many ways in that AI-equipped technology is shaping the retail industry, here are what we believe are the most prominent so far: Self Check-out and Cashier-less Retail Stores Self check-out kiosks have been slowly populating our bigger chain stores since the 1990s. These helpful stations were the industry’s method for easing the shopping experience, shortening lines and providing more service without the need to increase expenses by hiring more cashiers. Although there has been some , including increase and theft and anger over lost jobs, the cutting-edge technology of Artificial Intelligence has customized the experience shoppers have when in-store. pushback over the years We already know Amazon has begun taking over the world. They have revolutionized the online world, and have become The Beatles of internet business by integrating one and two-day shipping, drone delivery, and now their Go stores. What an amazing leap the future has unfolded by allowing shoppers to enter a store, grab what they need, and then leave - never having to wait in a line or stop to pay. It’s not quite as simple, however, as in many States banning cashier-less retail stores for various reasons including to protect those citizens who don’t have bank accounts. Read this insightful article from the for a better look at AI and the cashier-less experience. legislation has popped up WallStreet Journal ML-Powered Analytics Solutions Businesses can predict and expect customer behavior through the use of ML-Powered Analytics Solutions, managing data and inventory more effectively and efficiently than the human eye can. Systems that depend on a machine learning approach can automatically feed on data, find patterns from both external and internal sources, saving both time and money. Huge brand names have benefited by these solutions, including Walmart and their new . demand forecasting solution E-Commerce Excelling in Customer Experience Although most commerce is done in-store, and the industry has incorporated technology into the customer experience, e-commerce solutions have increased the percentage of shopping done online. Customers have often perused the aisles of local stores to see their potential purchases in person before going online for the better deal, and now many e-commerce businesses have developed AI-backed strategies to tempt shoppers into making those final purchases, or from visiting in-store at all. Chatbots and , data algorithms and voice-recognition have all personalized the e-commerce experience. Scan-n-Shop Previously published at https://kitrum.com/blog/how-artificial-intelligence-is-shaping-the-retail-industry/

How Artificial Intelligence Is Shaping The Retail Industry

When you look at some of the world’s largest unicorns you can see a few clear trends. These companies typically entered their respective markets with an idea and a disruptive tech, exciting both investors and consumers alike. Bytedance (the creators of TikTok), SpaceX, Stripe, Airbnb, DoorDash, and more all share the same thread - they used a disruptive technology to do something better than their competitors. All of these companies share another thread, though. They are all working to integrate other disruptive technologies to stay ahead of the competition. What if you skipped the first step and started integrating multiple disruptive technologies from day one? Unicorns like Moving past buzzwords Blockchain, as a term, has been played out to the extremes. Heck, there were even companies during the craze of blockchain that were ’ even though they had nothing to do with the technology. Blockchain, as a term, became a ticket to instant success during the ICO heyday. Because of this the world quickly got tired of the companies constantly saying they were “integrating blockchain technology” into their respective markets and products. legally changing their names to include ‘blockchain Source: cnbc.com But even with this market fatigue, the buzz still continues today. Nearly any list of “disruptive technologies” from the last few years will have blockchain at or near the top. Don’t get me wrong, blockchains are wonderful and absolutely have a solid purpose and role to play in our technological advancement… but are they the only technology we need for future disruption? Artificial intelligence was around long before blockchain was ever a buzzword, but it hasn’t been getting the same love until recently. This could be due to AI being only a concept without concrete uses in the past. Only in the last couple of years, AI has started to shine in its own right. A great scale to measure the importance of AI in startups is by looking at the total funding of Vision Fund projects. Mr. Masayoshi Son’s “[a]t a targeted $108 billion, Vision Fund 2 would be more than five times the total dollar amount that privately backed AI companies raised from all investors globally last year, when equity investment hit a record $20 billion, according to data firm CB Insights. The average deal size for AI startups almost tripled from 2013 to 2018.” Wallstreet Journal reports that Source: xkcd.com With this much emphasis on AI, it should be no surprise that many companies are moving into the sector, just as companies jumped on the blockchain train during the hype. But, just as the blockchain train hype brought us worthwhile Telegram, R3, Stellar, and BitPay, this new hype of AI + blockchain certainly has some game-changing companies up its sleeve. companies like Showing instead of telling Forbes recently that discusses the potential of combining AI and blockchain technology. They bring up a lot of great points and settle the debate of whether the combination of these two technologies is all hype or not. published a piece “While it’s quite possible that the worlds of AI and blockchain are full of hype, there are actual, tangible, realistic ways in which the two emerging technologies can be used in ways that benefit each other and provide real outcomes for those looking to implement the technologies today in their environments,” said Ronald Schmelzer, Managing Partner & Principal Analyst at AI Focused Research and Advisory firm Cognilytica. Looking at companies like , , and we can see clear, concise ways that blockchain and artificial intelligence are being combined. Finalize is building AI applications to rebuild civil infrastructure, BurstIQ enables health applications and services to manage complex data ownership in regards to consent, monetization, and more, while Netobjex is focused on powering smart products with digital economies (i.e. connecting smart cities to the IoT). But these examples, , are missing out on a huge 500+ billion dollar industry - hotels. Finalze BurstIQ Netobjex and more Missing out because AI alone isn’t enough Hotels are complicated operations with many different tiers of systems, and although AI is being integrated into individual hotel operations and chains it isn’t being fully utilized. By combining artificial intelligence’s learning and predictive abilities with a blockchain’s decentralized and secure protocols we uncover something new: taking the guest experience to the next level. That’s exactly what , an AI-infused SaaS (software as a service) hotel management system brings to the hospitality industry. Modihost AI-powered suggestions to – Using hotel metrics and information gathered in the past on a customer, the AI attempts to make accurate suggestions to users. If the suggestion is acted upon by the user and the user’s actions match the algorithm’s predictions, success. However, if the user reads the suggestion but doesn’t act on it, it triggers an evaluative process that reanalyzes the factors leading up to the suggestion. help customers have more fulfilling, flawless hotel experiences Fair payment system using blockchain – Hotels exist to make a profit, and companies like Modihost exist to help those hotels make more profit while making profit themselves. A hotel using Modihost services will pay on a per-use schedule, all of which is tracked on a blockchain for immutable fairness. There are two key streams of income for Modihost: pool fees and data sales. Pools exist on a blockchain to help hotels use Modihost without having to buy tokens upfront, instead paying a small premium (determined by the pool) to ‘borrow’ money for an extremely brief period of time. This pool fee is split by Modihost and the organizers of the pool, which encourages investors to buy tokens and create pools in order to start earning commission on fees. Modihost also generalizes private data to be packaged and sold to interested companies. Imagine that Hotel Z is performing poorly in the offseason, so they put a query into the Modihost system for specific trends regarding the poorly performing months. Using anonymized data, Modihost responds by selling Hotel Z an analysis of guests’ ages, genders, country of origin, preferred language, and more. Hotel Z then uses this data to run specific promotions, change its staff to better suit its guests’ needs, or create a specific referral bonus aimed at key target groups. Source: dilbert.com Overall, Modihost could increase its income in scale with its customer base, both in regards to hotels and users, but let’s understand what are its shortcomings. Modihost doesn’t store user data on a blockchain, instead, they rely on a centralized server for this task. In the platform, blockchain is used only for payments. While it brings more fairness to its mechanism, Modihost could have some trouble convincing major hotel chains to use their token and get the necessary traction to start. Anyway, the pool system could be the solution to this and it could ensure that Modihost’s income is diversified, making it a serious contender for investors who are seeking projects tackling multiple disruptive technologies. Conclusion We’ve all seen what blockchain can do, and as we enter another year with blockchain as a household name we are seeing an ever increasing number of real world applications for this decentralized technology. It was once joked that ‘blockchain + BLANK = future,’ and those jokes may not have been too far off the mark. Artificial intelligence is currently being seen as a massive win by Mr. Masayoshi Son, who plans to aim the 100 billion Vision Fund 2 primarily at AI. In an abstract sense, the two technologies are a match made in heaven - we just need a company to come around and give this match a true shot at showing the world what it can do.

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