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Just two years ago, manual note-taking was the way to go – and the mere idea of having your notes appear automatically after meetings seemed like science fiction. Then, everything changed with the rise and democratization of large language models (LLMs) and generative AI, leading to a proliferation of new consumer platforms and bots that can take notes, generate action items, produce custom summaries and more, to help users keep track of every meeting. As we enter 2024, the market for note-taking apps is vibrant and filled with options. You may have heard of Big Tech companies like Google and Microsoft providing these services as part of their suite. As a speech-to-text provider powering numerous virtual meeting apps, we can vouch there are many other exciting alternatives out there that are worth exploring. We have personally tested and compared a bunch of them for you, and here are the results! Dive in and discover the most innovative and useful AI note-taking apps to take your productivity to the next level. Types of note-taking apps for online meetings The number and variety of note-taking apps available may seem overwhelming at first. We put together some criteria to help you filter them out based on your needs and preferences: Recording vs. pure notes Do you want a tool that or just ? Some users prefer to have a one-stop-shop platform that records their meetings and aggregates them all in one place. Others are happy with simply receiving notes at the end of each call. records your meetings provides notes Pay attention to how the recording occurs: is it a that joins the meeting or an ? Or would you prefer to upload the meetings there manually? From our experience, extensions are generally best for async communication, i.e. when you record a demo for your colleagues or clients, while bots are optimal for transcribing meetings with several participants. Note that some bots join by default, whereas others require an explicit opt-in. Think of a preferred user experience you want for the note-taking app and its recording tools. bot extension Type of notes Once your meetings are transcribed, the AI does its magic behind the scenes to automatically generate the notes for you. The types and sophistication of such LLM-based notes vary a lot. Features range from and generated based on pre-set contextual templates to in response to your prompts. summaries action items GPT-like interfaces that produce insights The easiest question to start with is: how long and detailed do I want my notes to be? Do I prefer to have templates for my summaries and action items, or do I want to have more control and prompt myself, or both? Complimentary AI-powered features Together with the note-taking functionality comes the ability to your notes. Good can be vital for quickly finding information within your notes and/or video recordings. is another great feature that visually breaks down who spoke in a meeting and for how long. Some providers allow you to edit the notes manually or automatically, taking out repetitions or silences from the transcript by default. store, organize, and categorize semantic search Speaker separation Integration with other apps Check if the note-taking app integrates well with other tools and applications you use, such as or . Compatibility with your go-to meeting platform is an absolute must. Luckily, most providers are, by default, compatible with Zoom, Google Meets, and Microsoft Teams. calendar apps, task management tools, productivity suites Pricing Consider the pricing structure of the app, whether it's a one-time purchase, subscription-based, or freemium, where your feature set or storage history is limited. Evaluate if the features provided justify the cost, given your monthly volume of meetings and how extensive your usage will be. Supported languages Language support is not something to be taken for granted just yet. We generally recommend testing several apps to see firsthand if they can accurately detect your language (and accent) and support , i.e. the ability to transcribe meetings where speakers switch between multiple languages. This applies to English, too – while it’s supported by all providers today, the quality of notes is not always the same. code-switching Use case Last but not least, you’ll notice that some apps are designed and optimized for specific verticals and use cases, like sales, healthcare, web conferencing, and so on. Best AI note-taking apps to try in 2024 Without further ado, here comes our selection of AI note-taking apps. This is not an exhaustive list – and there’s no order of preferences to it! Just an overview of the projects we tested that exemplify the main categories of note-taking platforms that exist today. #1: One-stop-shop apps In this category, you’ll find some examples of apps perfect for users who look for a single HQ to aggregate all their meeting recordings and notes. Fireflies One of the earliest players in the space, provides an all-in-one solution with a Chrome extension, a bot, and more input options. Fireflies join all the authorized calendar events and send recaps to users of your choice. The meetings are recorded via a bot, with downloadable transcripts, audio, and video available afterward. Past meetings are stored on the platforms and can be accessed via an interactive dashboard. Fireflies Key features and transcripts, including messages that participants may share in the chat. Speaker-based timestamped function allows you to turn specific phrases of the transcript into downloadable soundbites. ‘Soundbites’ are powered by several versions of GPT, free and paid. That means you can play around with prompts if you wish to make customized summaries. Note that the conversational ‘AskFred’ feature is behind a paywall. ‘AI super summaries’ , including sentiment analysis and key info from the meetings like dates, metrics, and action items. Smart insights Languages Fireflies officially supports 60+ different languages. Pricing 7-day free trial, then $18 and $29 per pro and business accounts, with a 40% discount if billed annually. More info . here Why we love it 🖤 Fireflies delivers a highly versatile and robust user experience with a rich spectrum of features. Their platform stands out for a super complete UI dashboard — like a spaceship’s control panel! – and tools, including numerous integrations and an API. It’s also the only platform on our list allowing you to pick a GPT model you want for the summaries, with the unique soundbites feature being a great tool for video editing. For users in search of in-depth info about the meeting, Fireflies could be very valuable – just be prepared, it takes some getting used to. Claap On a mission to provide a single video platform to aggregate all meetings of your organization, offers a versatile platform to record meetings, get AI-powered insights, and share your meeting history with the rest of the team. Claap Key features Be it async or real-time, you can with a Chrome extension and let others comment on it later with video annotation, comment threads, and polls. record your screen and webcam are generated based on contextual templates of your choice (e.g., executive summary, meeting minutes, user research, sales discovery, etc.). You can also see who spoke in the meeting and for how long. AI summaries enables users to collect all your meetings in one place, group them by categories and/or teams, and search through the entire collection. Video wiki Languages 100 languages supported. Pricing Freemium model, with the free tier allowing 10 videos per user of 10 minutes each. AI-powered summaries are available under the third tier at $30/month. Yearly discount of -20 % on all plans. Learn more . here Why we love it 🖤 Claap is a great one-stop-shop tool for people who want to collaborate around meetings – everything you record can be easily accessed by others via a shared workspace. We personally love their UI – it’s intuitive to navigate and use. Their Chrome extension is a good alternative to having a bot join a meeting, enabling you to record meetings asynchronously in a Loom-like way. Other apps to try in this category , a versatile AI Workmate for meetings. Carv #2: Note-taking-first apps This selection is for users who are less concerned with recording and are mostly interested in compact yet exhaustive summaries and bullet-point notes. Supernormal is a core player in the space specializing primarily in note-taking. Meetings with Google Meet are recorded with the help of a Chrome extension, with a bot reserved for Zoom and Microsoft Teams. The notes appear right after the meeting window is closed and are all accessible via a centralized dashboard. Supernormal Key features that are editable with a single click and can be customized, i.e. you can add new thematic sections to the notes and break your library of notes into categories. Meetings notes stored in a dedicated tab can be ticked off as you accomplish them and assigned to other team members. Interactive tasks allow you to tap into each bullet to break down further a specific topic identified in a transcript. Expanded bullets Languages 22, including various English and Spanish dialects. Pricing Freemium: 10 meetings/month for free with the Starter plan – you need to upgrade if you want your meetings recorded, not just transcribed. The Pro plan unlocks access to advanced sharing controls, a full library of note templates, and Zapier integrations at $10/month (- 44% for annual subs). Bonus: you don’t need to put in your credit card details when signing up! More info . here Why we love it 🖤 Supernormal is a highly specialized meeting-recoding tool suitable for individuals and teams alike, integrating beautifully with your existing apps. Its user is easy to find and informative. Their notes are generated on the fly and, at least in our case, appeared just a few seconds after the meeting – probably the fastest we’ve seen! We loved their editing interface, too, and found their automatic action items to be the most accurate. documentation Circleback operates similarly to Supernormal but only with bots. It can join any Google Meet, Microsoft Teams, Zoom, or WebEx meeting based on your calendar events (that a bot will join by default) or a link. The meeting notes are sent directly to your mailbox and stored in the user dashboard within minutes. Circleback Key features Editable that break the transcript down into topics. meeting summaries The summaries are turned automatically into , which you can tick off later as you complete the task. Key figures in all notes are highlighted in bold, making locating the key info points nice and easy to spot. action items , which provides contextualized answers to questions about your meetings in the form of an AI chat. Meeting assistant Pricing 14-day free trial, after $25.00/month. More details . here Why we love it 🖤 Circleback is among the few players on this list that do not provide video recordings. Instead, they put all their focus and expertise on note-taking – and their default prompts do a superb job, the overall quality of notes is among the finest we’ve seen! This makes Circleback a great option for someone looking to consume high-quality skimmable notes without further need to interact with the app. Great bonus: your notes can be viewed directly from an email – this is not the case for most other apps, which tend to incentivize users to enter the app to view the transcript and/or notes. #3: Apps for sales notes and CRM automation Here, we enter the territory of apps that are optimized for sales teams for note-taking, summaries, and an incredibly valuable CRM enrichment function, powered by AI. Modjo Beyond generating notes, positions itself as a ‘conversational platform’ optimized for salespeople in particular. The platform does note-taking in a similar way to other platforms while also automating the recording of key data from customer and prospect calls in your CRM, like Salesforce. That’s why the first step to setting it up is connecting your business tools to their hub. Modjo Key features that break the call transcript into sales-relevant subtopics, like next steps, pains identified, customer insights, and observations. AI notes , which automatically synchronizes all your notes in your business tools. You’ll benefit from an optimized note-taking interface and templates that facilitate the transmission of information in asynchronous mode. Livenotes A wide variety of including Salesforce, Aircall, Hubspot, Slack, and Gmail. business integrations, Pricing Cannot tell – one has to request a custom quote on their pricing page. Why we love it 🖤 Modjo is among the leaders when it comes to call-to-CRM enrichment. Catering to a specific customer vertical, they’re able to provide a highly specialized experience for customer-facing users in their niche. Spoke Like Modjo, is designed first and foremost for sales teams. It records the video meetings and generates notes based on pre-set templates based on the most used sales frameworks like BANT, which you can modify. In fact, their interface is so customizable that you can ask questions about the notes before, during, and after the meeting. The notes are then synced with the CRM of your choice and complimentary apps like Slack. Spoke Key features in video format, which highlights and lets you skip directly to sections that address the key discussion points of the conversation. Meeting recordings break down the transcript into a Q&A-styled report, which you can modify and interact with via a GPT-like interface by asking specific questions about the meeting. Meeting notes feature, allowing you to add a list of recurrent names and terms to help the tool transcribe them accurately, e.g. company names, jargon, etc. Custom vocabulary Languages 29+ supported languages. Pricing Freemium model, with features like custom meeting templates and workplace collaboration behind the paywall of $24/month. More info . here Why we love it 🖤 Spoke is probably the most customizable tool in the selection, super hands-on, providing highly granular insights into your sales and user research calls. Their ultra-modifiable UI makes it especially suitable for users who like to be in control and want to have the option to ‘dig into’ the transcript rabbit hole. You'll find a nice library of educational resources inside the app's Spoke Academy to help you get the hang of it. Other apps to try in this category , , , and . Gong Praiz PiperAI Cockpit #4 Webinars and online conferences Finally, we wanted to give a shoutout to platforms that specialize in online meetings and events with a lot of participants. Livestorm is an EU-based unified meetings and webinar platform, offering all must-have features for hosting dynamic mult-stakeholder discussions in sectors like healthcare, finance, and tech. It is equally suited for external events, such as webinars or online courses, and internal ones, like product demos, employee onboarding, and so on. Livestorm Key features , meaning that every call window can be customized with nice features like file sharing and custom room design - and can be recorded of course, with an exportable transcript option. You can also determine who has speaking permissions for each event. Custom room experience allowing you to send unlimited customized reminders and follow-up emails to all event participants using plain text or custom HTML. Email cadences, with platforms like HubSpot, Salesforce, and others. CRM integrations Why we love it 🖤 Livestorm is a browser-based app that conveniently aggregates all the functions that someone who organizes and runs multistakeholder meetings would need and enjoy. Technically, it’s not a note-taking app per se, but rather an even hosting platform with the notes and recordings available as a bonus. Languages Currently available in 24 languages. Pricing Free plan with up to 20 minutes/session and 30 live attendees. Then, a Pro plan at 79€/month if billed annually, with up to 100 attendees allowed. More . here Conclusion Finding the AI meeting companion that’s truly right for you may take a few trials and errors. Our goal was to present you with some alternatives, outline their features, and suggest who these platforms may be more suited for. Having tried all of the above, our verdict is that you can expect more exciting experiments and innovation in upcoming years when it comes to AI-powered summaries, action items, and other types of notes. And these breakthroughs will not be attributed to the platform builders alone –  the end users will have a key role to play in turning these tools into real game-changers for productivity. Today, we’re witnessign a real customization trend of note-taking tools, which gives users an unprecedented degree of agency to find the perfect combination of techniques to organize their meeting routine in a way that suits them individually and as a team. As AI continues to augment our collective and individual capabilities, it’s important for all users to assume an active role in adopting and optimizing these tools to make the most of them. If you’re curious to learn how to make great summarization prompts for online meetings, check out this . Taking this one step further, for those of you who like to DIY, you may want to try our open-source code to build your own . actionable guide recording and transcription bot for Google Meet About Gladia Powered by generative AI, provides a speech-to-text and audio intelligence API that turns any audio into text in near real time with exceptional accuracy. Gladia

Best AI Meeting Note-taking Apps to Try in 2024

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The Mystery of the Aztech

In this article, we are going to list out the most popular websites using Vue JS as their frontend framework. Vue JS is one of those elite progressive JavaScript frameworks that has huge demand in the web development industry. Many popular websites are developed using Vue in their frontend development because of . its imperative features This framework was created by Evan You and still it is maintained by his private team members. Vue is of course an open-source framework which is based on MVVM concept (Model-view view-Model) and used extensively in building sublime user-interfaces and also considered a prime choice for developing single-page heavy applications. Released in February 2014, Vue JS has gained 64,828 stars on Github, making it very popular in recent times and considered as one of the alongside React & Angular. best web development framework Evan used Angular JS on many operations while working for Google and integrated many features in Vue to cover the flaws of Angular. “I figured, what if I could just extract the part that I really liked about Angular and build something really lightweight." - Evan You Why do these huge and popular websites use Vue JS? Having elegant component composition and declarative rendering backed by incrementally adaptable architecture , Vue is compatible for developing big websites with high complexities. aligned with top-notch libraries The initial installation of Vue JS is also very easy and any developer can adapt to its functionalities without any tedious understanding. Here are some of the exciting Vue JS functionalities:- Data Binding Compelling Transitions Flexibility Lightweight High Performance Virtual DOM Simple Syntax Provide Good Documentation Now, below is the list of popular websites using Vue JS:- 1) GitLab It is basically an open source web-based DevOps lifecycle tool generating features like deployment pipeline and continuous integration. Developed by Gitlab Inc, it was initially built by two Ukrainian developers with original code written in Ruby. However, Gitlab is using Vue JS in its current technology stack along with Go and Ruby and Rails. 2) Laravel It has become the most popular PHP framework with recent fascinating updates that served some superb features, making the website’s backend architecture more outshining than ever. But it is interesting to know that its own frontend part of the website is using Vue JS framework. 3) Behance Adobe created this amazing platform for design people who want to showcase their creative work and aesthetic designs. Having more than 10 million active users, many popular websites like LinkedIn also use this platform. To cater the needs of these high number of graphic designers, Behance provides design rich experience along with smooth UI, and its website using Vue JS clearly demonstrates the capabilities of this elegant frontend framework. 4) 9GAG 9GAG is another popular example of websites using Vue JS. This is a social networking website based in Hong-Kong widely known for endowing “memes” and amusing content. Launched in 2008, it also has a huge fan following on social media platforms like Facebook, Twitter and Instagram. 5) Netlify It offers serverless backend and hosting services for websites and applications. This cloud-computing firm is Pillared by AWS Lambda functions and integration with Lets encrypt. Netlify has a customer base of many popular companies including Nike, Samsung, Google, Facebook, LiveChat. Nevertheless, this is another tech giant whose website uses Vue JS framework. 6) Chess This is a two player game consisting of black and white board played by millions of people worldwide. The game can be played on its official website and has around 30 million monthly users. This mind blowing game may last for several hours that means users staying longer on the platform. Thus, the website should be of high performance to provide steady and smooth experience. It stands as another stunning example among the websites using Vue framework for frontend. 7) Wizz Air It is a Hungarian airline company that was established in 2003 with Indigo as a leading investor. Serving more than 44 countries, it has recorded massive transportation of around 40 million passengers in the year 2019. Nevertheless, in this technological era, all the airlines have to build their digital presence and offer online bookings. Respect to that, WizzAir website used Vue framework in order to provide a pleasing surfing experience to their users. 8) AirCall It is a France-based SaaS company that offers cloud call centers for teams and modern businesses. Started in 2014, it is widely known for VOIP business phones. It is indeed a strong example that how Vue js can be compatible in fulfilling the growing trend of cloud-based SaaS application development processes. Rather than a technological or gaming platform, it is more of a commercial example of a website using Vue JS that has to bring conversions in addition to just giving an appealing experience. Wrapping up:- We’ve listed 8 popular websites using Vue JS as their primary frontend technology and needless to say, there are many more splendid websites that utilize the perks of this elite frontend framework. At , we’ve shrewd frontend engineers who have honed their skills in Vue JS and can accompany your business while you walk through each of your technology milestones. Citrusbug

8 Popular Websites That Use The Vue.JS Framework

The market offers jillions of Shopify apps. It’s no surprise. But here’s the catch. You will have to find the best Shopify apps that fulfill the requirements of your eCommerce store. But how? Let us help. We believe there is no standard set of apps that are applicable to every e-commerce business. The one-size-fits-all theory might not work here. The reason is that the requirements and needs vary from business to business depending on their annual sales. The objectives of $1 million business would be different from that of $10M or $100M. So, keeping all this in mind we tried curating a list of the best Shopify apps that are best-fit for eCommerce stores with annual sales above $10M. We did our own research for the purpose. We contacted 20+ customers of Richpanel who use both Shopify as well as Shopify Plus platforms to run their eCommerce businesses that generated in between $10M and $100M in annual sales. But we didn’t stop there! We even interviewed  50+ such businesses using Shopify apps to procure solid, reliable information. As we mentioned earlier, after all the interviews, discussions, and research, we finally curated our listicle. Below are the10 best Shopify apps for eCommerce stores with annual sales above $10 million. Best Shopify Apps Used by Successful eCommerce Stores Richpanel Attentive Aircall NetSuite Klaviyo Yotpo Returnly Shipstation Recharge TaxJar 1. Richpanel Why hire more agents when a product can easily help your customers troubleshoot their problems? Richpanel lets you resolve up to 50% of customer support issues without having to involve an agent for every single process. By cutting down the overall customer support costs, Richpanel removes another roadblock, letting you scale up your eCommerce business. Richpanel is easily one of the best Shopify apps and customer service platforms that you can find on the Shopify app store and that’s primarily because of its robust solutions and features: A personalized self-service experience is what modern customers prefer. Gone are the days when self-service meant FAQs and long knowledge-based articles. The self-service software of Richpanel focuses on issue resolution. It helps you pull out the most relevant information and scenarios as per the customer journey stage and order status. Self-Service Software Richpanel also offers you an intuitive help desk ticketing solution that helps bring together customer channels, actions, and eCommerce data under a single dashboard. Help Desk & Ticket Management Save common replies and automate responses, view customer profiles, and track order actions via the internal ticketing system. What’s more? You can provide an omnichannel messaging experience to your customers, be it through Whatsapp, live chat, Instagram, Facebook, etc. and still handle them all in one place. Being one of the best live chat software for eCommerce sites, Richpanel helps you proactively support visitors and customers. Personalize interactions by segregating customers and visitors. Collect crucial data accordingly and set reply time expectations aided by taskbots. Live Chat and Messaging Richpanel and Zendesk Integration Integrate Richpanel’s intelligent Customer Service Platform with Zendesk. You can offer mobile and web support via Richpanel and simultaneously sync the issues and knowledge base in Richpanel with your Zendesk dashboard. The issues will then be reviewed and processed as Zendesk tickets. In short, the front end that your customers see is Richpanel’s, meanwhile, the agent console is Zendesk’s. Pros Intuitive UI Agile and Responsive customer support team Flawless automation capabilities Cons Limited integrations Pricing Starts at $65 per month. 2. Attentive Attentive is a Shopify app that provides personalized mobile messaging solutions for e-commerce brands. Leverage the patent-pending solutions of the platform to curate and manage a list of mobile subscribers. With this Shopify app, you can send automated messages to each one of your subscribers based on real-time data. Key Features : By using the mentioned feature, you can simultaneously collect two crucial sets of data of your customers; email addresses and phone numbers. Dual Collection Signup Units : Measure and analyze important customer data based on real-time reporting. Integrated Reporting and Analytics : Segment your customers as per the real-time data and optimize the campaigns powered by time zone targeting capabilities. Robust Segmentation : Reach out to your subscribers automatically with engaging messages triggered by their behavior. Triggered Messages : Attentive lets you integrate painlessly with reliable platforms like other e-commerce platforms, email service providers, help desks, and many more. Seamless Integrations Pros Extremely User-friendly Impeccable and insightful Analytics Cons Glitches in the link shortener Limited advanced A/B testing features Pricing Request for a quote 3. Aircall Integrate and connect with your business tools using the cloud-based call center software of Aircall. The app lets you integrate with all the popular CRM and helpdesk tools to help in the seamless functioning of the customer support system. Access the Shopify app from a desktop or a mobile, add numbers from 100+ countries, and draw insightful conclusions from real-time analytics. Key Features : Get all the numbers and user information from a single place, no matter where their location is. Virtual Call Center : Set up an intelligent directory that will automatically guide callers to their corresponding team on the very first try. Interactive Voice Response : Provide a personalized 3-digit extension to every individual on the team for effective conversation within the colleagues. Extensions Add users or new numbers with just a single click. Real-time Modifications: : Route your calls to teams who handle specific locations, languages, or any such traits as and when the situation demands so. Ring Groups : Activate integrations via the admin dashboard in a single click One-click Set Up Pros Seamless third-party integrations Ease of Use Cons Limited features for mobile application Lacks text messaging provisions : Starts at $30 per user per month Pricing 4. NetSuite NetSuite is a unified business management suite that is extremely popular for its cloud ERP solutions. Apart from ERP solutions the platform also offers CRM, Human Capital Management, and accounting solutions, etc. NetSuite is ideal for small and mid-size businesses and aids them optimize financial operations, manage customer relationships, and reduce IT costs. Key Features : Make quick and smart decisions by employing financial management combined with built-in business intelligence. Financial Management : Speed up the order-to-cash procedures by connecting sales and finance to pricing, return management, etc. Order Management : Structure, establish and execute supply chain management plans via a single collaborative platform. Supply Chain Management : Optimize the procure-to-pay processes for cost-certainty. Procurement CRM Deliver customized and interactive services to your customers through this portal. Customer Portal: Create search-engine-friendly pages to get high rankings. Website Search Engine Optimization: : Pros User-friendly Customizable dashboard : Cons Mediocre customer service Steep learning curve Pricey : Contact for a quote Pricing 5. Klaviyo Essentially an email marketing platform, Klaviyo delivers personalized experiences across various marketing channels like SMS, in-app notifications, and web. Klaviyo claims that around 67 brands move to their platform every day. Well, when that’s considered Klaviyo is indeed one of the best Shopify apps available. Key Features : Carry out personalized conversations and information exchange with customers using the eCommerce sign-up and pop-up forms. Forms and Personalization : Procure crucial customer/subscriber information in a single view. Customer Profiles : Update customer segments automatically. Segmentation : Save time by using predictive analytics powered by data science. Data Science : Automate prospect or customer communications by employing customer lifetime value, lifecycle stage etc. Automation : Pros Reliable in-built email templates Great customer support : Cons Clunky template builder Complex learning curve : Get Customized Quotes Pricing 6. Yotpo Amp up your business growth supported by the Shopify app, Yotpo which is a great eCommerce marketing platform. Yotpo provides you with a suite of tools to help you manage customer reviews, visual marketing, loyalty, referral, and SMS marketing. Monitor, control, and place customer content at key conversion points with the AI-powered solutions of Yotpo. Key Features : Drive sales through customer content. Collect and leverage reviews and ratings with the help of in-mail technology. Reviews and Ratings : Target and engage an extensively segmented audience with highly personalized SMS and MMS messages that make use of advanced automated flows. SMS marketing : Engage existing customers and procure prospects by creating highly personalized solutions or choosing powerful pre-built campaigns for rewards and referral programs. Loyalty and Referrals : Display photos, videos, or even reviews of customers across your site to boost product discovery and brand engagement. Visual UGC : Pros Intuitive dashboard Excellent support : Cons Expensive : Request for a quotation Pricing 7. Returnly Returnly is a post-purchase payment platform that lets brands facilitate smooth return processes. With such a Shopify app in place, you can enable customers to buy using their return credit even before the original item is shipped back. This process can help increase customer loyalty. Key Features : Automate the return and refund processes and facilitate a painless return experience for your customers. Automated Returns :  Let your customers get their desired item before they return the original one. Payment processes are carried out by the platform on behalf of the customers. Instant Exchanges : Keep your customers up to speed with the order and return tracking experience through real-time updates and SMS alerts. Tracking : Efficiently capture customer feedback on return experiences. CSAT and Analytics : Pros User-friendly Impressive UI : Cons Limited Integrations : Request for a Quote Pricing 8. Shipstation Shipstation is a shipping software that helps you import, manage and ship orders. Shipstation is a platform that is particularly suitable for merchants employing multiple selling channels. The shopify app integrates with more than 150 online marketplaces in order to provide an effortless experience. Key Features : Automate and sync orders across sources and track them at each and every stage of the shipping process from all the selling channels used. Order Management : Simplify your shipping experience. Generate discounted shipping labels, get the best rate, print labels or create multiple labels within no time, for all of your orders. Shipping : From customized shipping labels to returns portal to tracking page, the branded shipping of Shipstation lets you personalize the delivery experience of your customers. Branding : Monitor, track, and manage your inventory, be it from a remote location or the warehouse. Inventory Management Pros Detailed, insightful daily reports on order status Intuitive Responsive customer support Cons Feature limitation in lower-priced plans Limited shipment templates Starts at $9 per month Pricing: 9. ReCharge Manage your subscription business easily with the help of Recharge, a leading subscription management platform. Grow your subscriber count to an impressive number using the suite of reliable features the Shopify app offers you. Key Features : Provide a better customer portal experience. An extensively customized UI will let customers handle various aspects of their subscription with ease. Theme Engine : Visualize data and get a detailed analysis of the key performance indicators. Enhanced Analytics : Enable customers to add a one-time product so that your customers can easily include the particular product in their future subscription orders. One-time Products : Convert shoppers into your subscribers using Recharge Workflows. Make the most of discounted first orders, free trials, and sample products to woo your shoppers. Workflow : Employ supportive integrations to connect to third-party apps to simplify and enhance functionalities. Integrations : Pros Insightful analytics reporting dashboard Seamless integration : Cons Lack of phone support system Complex learning curve : Starts at $60 per month Pricing 10. TaxJar Conveniently automate your eCommerce sales tax aided by AI-powered solution of TaxJar. TaxJar is a platform that helps eCommerce businesses to track, monitor and manage sales tax in the most efficient manner. The popular app serves over 20,000 businesses across the world including some of the best-known names like Coco-cola, Dell, Microsoft etc. Key Features : Connect the ongoing process with marketplaces and carts instantly and generate accurate sales tax rate. API : An automatic electronic filing service for state sales tax. All you have to do is enroll.  TaxJar’s solution will then submit returns to the state based on the information gathered from eCommerce providers and marketplaces. AutoFile : Leverage the Nexus Insights dashboard to get a crisp yet detailed view of the status of nexus. Sales Tax Nexus : Get deeply insightful reports on sales tax collected by state and local jurisdiction. Sales Tax Reporting Pros Ease of Use Excellent customer service Cons Lacks Phone Support Clunky Interface Pricing Starts at $19 per month Well, the above was our list of the best Shopify apps. We have nitpicked the best ones suited for eCommerce stores with annual sales that go beyond $10M and listed out to you. Though the best, you can’t expect all the mentioned Shopify apps to work perfectly to fulfil your organizational needs. You will have to compare the goals and requirements of your business with that of the features provided by the app and see if they help you check the boxes. If they do, then your search ends there.

10 Best Shopify Apps Used by Online Stores Making Over $10 Million

Friction is part of life. We experience it all the time - at work, in relationships, in politics - it's everywhere. But when it comes to business, friction cost can be extremely high. In the business environment, friction refers to anything that causes customers to hold back or hesitate as they go through your company's conversion funnel. For B2B companies, giving customers a frictionless experience plays a critical role in building customer loyalty, retaining them, and increasing sales. Some of the factors that cause customer friction in your business include unknowledgeable support or sales staff, slow shipping, long service waiting time, among others. More than ever before, customers expect brands to go out of their way and deliver positive customer experiences. According to a customer experience report developed by , 1 in every three customers is likely to quit buying from their favorite brand after just one negative experience. PwC With this level of expectations, B2B companies need to focus more on reducing customer friction than on delighting customers to remain competitive. So, what can B2B companies such as yours do to reduce customer friction and increase customer experience? 1. Fast Track Issue Resolution With Help Desk Ticketing Software Customers use different channels to communicate with companies whenever they have an issue or query. The question is - how fast does your company respond to customers when they reach out? The truth is, customers don't want to be kept waiting before a response comes through. On the contrary, they want their issues resolved within the shortest time possible. According to a 2019 survey conducted by , 94% of customers expect a response within 24 hours when they reach out through email, and 96% within 5 minutes when they make a phone call.  Statistics from indicate that 82% of customers consider a quick resolution of their issues as an important factor in defining quality customer service. Aircall Fonolo A sure way for B2B companies to ensure customers quick responses and fast resolution of customer issues is the use of issue ticketing software. Help desk automation allows companies to set specific rules that are based on time and event triggers. This automates routine tasks such as status updates and ticket routing, effectively freeing support staff time to focus on more critical tasks. An interesting way to reduce issue resolution friction is to assign each customer a dedicated account manager. Using help desk software, B2B companies can set rules that filter incoming issues using customer names then automatically reroutes them to the respective account managers for resolution. 2. Improve Efficiency in the Delivery of Products or Services - they want to receive quality services or products without compromising convenience. A lot of times, efficiency is viewed from the business perspective - how a company needs to minimize costs while operating in a competitive environment. However, customers have a way of viewing efficiency, which entails looking at the time and effort they need to put in interacting with a brand. Customers value efficiency Where customers have to put significant effort into purchasing, paying, or returning products to customers, they develop anxiety and negative emotions that could cause friction. B2B companies that focus on reducing friction need to pay attention to efficiency-related pain points. They can alleviate them to ensure that customers get a frictionless experience when buying products or services from it. A classic example of a company that has hacked this strategy is Uber. This cab company identified several efficiency pain points among its customers. They include anxiety of waiting for a cab, not knowing how much a ride would cost, whether they can trust the driver, and how to track a cab in case they forgot items in the car.  Uber developed an application that addressed these pain points and disrupted the cab industry by providing customers with a 'personal driver'. Source: Freepik Through the application, users can request for a ride where they are, get driver details including his head-shot image, car type and registration details even before he or she arrives. Prior to pick-up, customers can see the route of their journey and how much it will cost them. This reduces anxiety and puts the customer at ease. 3. Ensure Customer-Facing Staff Are Knowledgeable Customers expect sales, marketing, and customer representatives in companies to be knowledgeable about the products or services the company offers as well as the processes involved. If these teams are not well equipped with the knowledge and the tools they need to comfortably engage different customer types, customer frictions will result. Statistics from AmericanExpress show that expect to be attended by a  knowledgeable professional whenever they engage with companies. In a B2B business, the customer facing teams are the face of the company. As such, they should exude confidence and demonstrate in depth knowledge of the company they represent when talking to customers. 74% of customers B2B companies should ensure that they hire, orient and train their customer facing teams correctly to enable them to  serve customers effectively and reduce friction. 4. Identify and Address Customer Friction Points To reduce friction, a B2B company needs to identify the pain points its customers are experiencing. An effective way to do this is by listening to customers. A company can listen to its customers through interviews and surveys. In addition to these, consider interviewing  stakeholders and reviewing your customer journey processes - the longer they are, the higher the chance of causing customer friction. At the same time, analyze the complaints and reviews that customers raise or leave with the customer facing teams, on social media, email and other communication channels. Analyzing all this feedback will provide valuable insights on the pain points your customers are experiencing. Once you identify the pain points, find creative solutions to address them to provide your customers with a positive experience.  This is important because, according to a report by of customers expect companies to act on the feedback they provide. Microsoft shows that  52% Amazon is a great example of B2B companies that has been able to identify customer friction points and address them for better customer experience. The company identified the shipping process to be a pain point its customers were facing. What Amazon learned was that, though customers found the process of purchasing items online to be easy and straightforward, shipping the items was costly and took time particularly when customers needed the items delivered sooner. The result - customers turned to physical stores to buy whatever they needed. Source: Amazon To address this pain point,  the company launched Amazon Prime. This is a free 2-day shipping service available in selected cities. The company also launched a same-day delivery service to ship items to loyal Amazon Prime customers at no charge, an example of customer loyalty programs. Conclusion Reducing customer friction is the key to giving customers a positive experience and delighting them. B2B companies that focus on alleviating customer pain points have a higher chance of increasing conversions that those that don't. It all starts with unraveling those pain points by walking in their shoes and listening to them. This is followed by finding creative ways to address those issues that keep them from buying from you. To start giving your customers a frictionless experience, begin implementing the strategies explained above in your company today.

Reducing Friction Is More Important Than Customer Delight

Top 25 Customer Service Tools for Every Budget and Need: 2020 Edition

ConsenSys Academy is focused on educating the next wave of Ethereum developers. I’m considering applying, although there’s a $1k price tag on the course. But I mean… there isn’t a price tag on being able to develop on the biggest open-source project in distributed systems — Ethereum 🔥 You have till June 4th to apply: https://consensys.net/academy/2018developer/ Below is my cover letter submission. Thought I’d repost it here as it reveals a bit about me and why I’m in the space. I’m a software engineer who’s passionate about building cool shit. I’ve gone from mobile game development, to building web applications, and now working with . I’m fairly young, so I wasn’t around during the early days of the internet. I wasn’t a developer yet when Apple opened the iPhone to developers with the App Store. And I don’t know where I was in 2009, but I wasn’t buying Bitcoin. Although I wasn’t around for any of those opportunities, I think being a Solidity developer is my big break. blockchain technology By day, I’m a software engineer at the coolest French startup in New York — (we’re hiring btw, just ask!). The product is a voice platform for business, built on a fairly complex Ruby on Rails stack. By night (okay — when I’m not out clubbing, playing pool, or exploring the city) I like to code decentralized applications and read about the progress other projects are making; two of the most interesting ones being and . I’d like to think that being early to the game (a decentralized Internet) will only be beneficial to my career. Aircall Spankchain 0x Protocol Whenever I’m asked to describe myself, I like to choose three words. Ambitious. Hacker. Chill. I’m a driven person who sets high goals only to shatter them and set even higher ones. I hack life by living a healthy and balanced lifestyle. But at the end of the day, I’m a laid back person who enjoys wine on rooftops as much I enjoy staying in and binging Mad Men (for the third time). So how would I benefit from this developer program? I’d grind those 8 weeks, come out a more knowledgable blockchain engineer, and use it as a trajectory to set higher goals and build cooler shit. Well there you go. I guess it could’ve been more formal but hey — I’m not your average dev 😎 If you’re in NYC — let’s grab a beer! Always up for some blockchain conversations (but not about your investments 🙏). I’m on . twitter

My cover letter submission for the ConsenSys developer program (2018)

Last night @ 10:04 PM — nearing the bedtime hour and — the notices started flooding in. minutes after AT&T fraud hotlines closed A legacy email password was changed. That led to being compromised. Facebook Which led to my cell phone number being coughed up. Then. Ugh, then… My mobile phone went offline. And that is the hole you can’t dig out of. Let’s be clear: I use protection. I’ve set up 2-factor authentication on my major gmail accounts, my applications and all of my crypto products — and well as a on my phone. do not port But I missed one very, very old gmail account (like most I unfortunately have a random one I’d forgotten about) and — even though it was merely a blackhole of spam email — that loophole was compromised. That was fixed easily enough, I immediately sprung into action, changing passwords in real time — both Gmail and Facebook have really simple tools to notify of a breach, prove its you, and update your account. Kudos to both of them. security But once your phone gets taken over, you are in deep deep trouble: You will wait on hold for 30 min for AT&T’s typical customer service to answer. They will explain to you that, yes, indeed, a few minutes earlier someone had ported your SIM to a new SIM. Why in God’s name that was possible — even with a “do not port” set up for the phone — the customer service representative does not know. Said rep will then explain to you that you’re basically shit-out-of-luck. They simply cannot do anything to change it back because their Fraud Prevention Group is closed for the evening. They are open during “normal business hours.” That’s right, because hackers only work during normal business hours. Meanwhile, said hackers are exploring any/all loopholes they can to crack your 2-factor authentication to get to the real stuff: . your crypto accounts With my phone contact list, they tried some end arounds. At 11:00 PM, my ex-wife (who maintains my last name, so was a natural launchpad) started receiving terrorizing calls on her home phone. They called over and over and — through a voice modulator, no less — they started demanding, “Where is Dave?” Besides weirding her out, they didn’t accomplish much. Meanwhile, AT&T is on the line. They’re telling me to go to sleep. To call back the next morning. I become somewhat hostile, and demand the Manager. The Manager is prepared for this. She says they are based in the Caribbean and they have no way of solving the problem (I picture them in an open-air call center under a thatched roof, with the ever-so-distant sounds of Island music floating in on the warm breeze). “Call the Fraud Hotline tomorrow,” she says. They open in 9 hours. Then horrifically, she launches into the standard closing pitch, “AT&T thanks you for your business, we value you as a customer… Thanks, AT&T. You are apparently a hacker’s best friend.

AIRCALL

aircall.io

-- employees

Since n.d.

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AIRCALL

aircall.io

-- employees

Since n.d.

COMPANY RANKING

AIRCALL

EVERGREEN INDEX #509

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