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Augmented Reality (AR) devices, such as smart glasses, are substantially influencing our daily lives in many aspects. There are many uses for smart glasses ranging from daily activities to three types of business processes - managing, operating, and supporting. AR smart glasses are being widely used as a tool to work collaboratively. Remote assistance facilitated by smart glasses and their benefits for field service makes businesses embrace them as a key factor in their workflows. Smart glasses receive voice commands, allow proper focus, and enable hands-free performance to ensure safety without risking anyone’s life.