Is it enough to ? Is this an exhaustive user engagement strategy? — Apparently, no. In fact, users are the lifeblood of any business or application, no matter whether your own a , sell business services, offer coaching programs or distribute consumer products. If you are unable to gain loyal customers, you will fail. just love your customers marketplace Most startups devote more attention to lead generation and user acquisition, but they miss the key point. First customers stay with you as long, as they are motivated and updated regularly. The way you treat your users matters. Do you provide them with ultimate experience? has surveyed over 18.000 respondents from nine countries and of pollees state that good service makes them . Verint 89 percent feel more positively about brands [Image source: Verint] And what about your business? How will you benefit from ultimate user experience? — Consumers can contribute to your and attract new users for you through positive , discussions on social media or sharing a positive experience with friends, relatives or colleagues. marketing strategy reviews [Image source: Verint] On the average you have only to create a , thus turning first-time users into loyal customers. Gimmicks and goodies can hardly cut through all the noise of app stores. What’s really needed instead is a strong user engagement strategy for your application. These aren’t snap tricks and they require sound approach and effort. However, they will work, if you put in the time. eight seconds good first impression Let’s explore the workable user engagement strategies together: First impressions are half the battle Most business owners take the literally, though beneath this phrase lie rich notions and multiple phases. What do you mean by saying “the first interaction”? Visit of app store listing? Application download? First login? Can we refer to all these actions as the elements of first impressions? — Apparently yes. “first impressions” We start with the element outside of the application: or . It is essential to take some time and think of the reasons why people will want to give your product a chance. What problems do you address? — Focus on benefits, instead of features. Don’t forget to showcase your app. app store listing landing page [Image source: Cosmunity , app developed by DA-14 team] Here we move to the next stage — . Most companies misunderstand this step and start to teach people on how to use their solutions. However, instead of guides and tutorials, you can focus on educating people about advantages of your app. Illustrated value propositions can become an excellent alternative. onboarding [Image source: Kissmetrics] Once the initial handshake is done, you need to ensure easy , nice , and smooth . app download welcoming direct interaction As a substitute for long tutorials, some companies encourage first-time consumers to start using apps immediately. For example, a welcome note from comes with a call to action, offering users to try a quick game. In this way, the company educates users and explains what the app is all about. QuizUp [Image source: QuizUp] provides newcomers with interactive guides and video tutorials. In such a way it highlights the most significant features and explains how these features should be used. Basecamp [Image source: Appboy] Slow and steady will hardly win the race Tough competition has set the bar high and modern users are more demanding than ever before. You can call a cab with a touch of a button. Online retailers offer same-day delivery. Pizza is ordered by tweeting. As a result, when users download an app, they expect it to be extremely fast by default. The CA Technologies showed that around 68 percent of users consider app loading time of less than six seconds to be acceptable. While more than a half of those surveyed demand a load time of less than three seconds. research [Image source: CA Technologies] For startups such statistics means that the sweeping majority of users can easily leave if brands don’t meet their expectations. These days it‘s no longer enough to launch a whole raft of apps with limited functionality. Applications have to quickly introduce options for solving problems, highlight benefits for users and work intuitively throughout the entire experience. Go social, go viral Social media is huge. There are over active social media users worldwide. 2.79 billion [Image source: Hootsuite] Do you merely connect people on Facebook and LinkedIn? Start considering social media as a useful tool, not just a platform. It allows you not to just grow the network, but also to identify questions, discover user requirements, and find clear market needs. For example, was one of the first companies to give a meaning to social media. By examining the data generated from social platforms (online discussions, posts, etc.), the company has identified promising consumer trends before its opponents. As a result, Lenovo was acknowledged as an innovator, while its customers received relevant and useful products. Lenovo new [Image source: Lenovo] Push notifications — this is how or can be defined. Being highly-customizable they help to gain the best conversion, outperforming emails. Apps that remain silent for a long time can be quickly forgotten and finally deleted. However, some companies go too far and start to spam their customers. “Everything new is actually well-forgotten old” in-product messaging push notifications Think of relevant push notifications to maintain mobile user engagement. The (OPB) application uses push messages to encourage listeners to tune in. Oregon Public Broadcasting [Image source: Urban Airship] After sending this notification, the company stated a percent increase in the audience listening to a particular radio broadcast. 483 Online publishing platform notifies users about new posts or top five posts within your network. allows users to set encouraging workout reminders. regularly sends behavioral triggers, stats, and recommendations. Medium 12 Minute Athlete Swarm [Image source: The Verge] Go far with deep linking Deep linking drives user engagement and gives you more control over the marketing and onboarding processes. It makes notifications more powerful, especially if you need to take users to a particular place within your app. With deep links you can determine which marketing campaigns are most successful or define further steps for making your application more accessible. The leading brands like and continue investing in this deep linking, so why should you ignore it? Google Apple [Image source: Branch Metrics] Moreover, deep linking can help you to grow the user base. In those cases, when the app isn’t installed on user’s device, companies apply and . In this way, users are first offered to download your app from App Store or Play Store and then they are taken to the particular “deferred” content during the first launch. Contextual, as well as deferred deep links, ensure better user experience, thus turning first-time users into engaged loyal customers. deferred contextual deep linking [Image source: Branch Metrics] Communication is a two-way street Communication with users is one of the easiest ways to increase or maintain app engagement. Some companies miss this step, thus making users write dissatisfied reviews directly on the App Store page. To avoid that, provide users with easy access to your knowledge base (FAQ) and options on how to get in touch with you. Receiving a request, send read notifications with standard turnaround time. More and more companies go on social media, ensuring a higher user satisfaction level. According to the J. D. Power , of consumers have already used a brand’s (from 23,000 of those interviewed). While customer service interactions on Twitter have within the last two years. predicts that 90% of companies will use social media for customer service by 2020, so maybe it’s high time to start? survey 67 percent social media page for customer servicing increased by 250 percent Go-globe [Image source: Twitter] The superpower of gamification Gamification doesn’t transform your app into a game, but it converts the user experience of your application into an engaging and entertaining activity. The general idea is simple: 70 percent of psychology, 20 percent strategy, and 10 percent of usage. tools Don’t know how to increase user engagement? — Most people like to compete, to outdistance, to win and to get something in return. Users can be offered various challenging tasks, like unlocking new features, earning badges, completing a profile, and so on. [Image source: Foursquare] Don’t forget to cheer them up through the tasks. You’ve probably noticed such motivating phrases like or , haven’t you? — This is just a simple example of a game played with our minds. “You are almost there!” “Wow, you’ve just completed 100% of your profile!” [Image source: Mailchimp] Engage at every minor opportunity The good news is that the capabilities for improving user engagement are boundless, but don’t forget to measure user engagement. The most common way to do that is to employ various analytics tools such as Google Analytics, Localytics, GameAnalytics, MixPanel, and many others. Customer engagement metrics can include the total number of visits, the total number of downloads, and push notification stats. Try A/B tests, produce relevant content, launch thematic campaigns, listen to your customers, and think of other opportunities. The key concept here is that user engagement isn’t a final destination, but a journey. You can hardly find a brand that can show off a perfect fully-fledged user engagement strategy. But implementation of these methods can help you to not just inspire your users, but also to build a strong brand and thrive in the market. Which customer engagement strategies have you already tried? — your thoughts with us. Share
