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Suhasan Dillibatcha

@suhasanpm

Senior Product Manager in e-commerce and CX, exploring AI agents, product strategy, and the future of digital experience

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Suhasan Dillibatcha

Seattle, USSenior Product Manager

Suhasan C. Dillibatcha is a Senior Product Manager with 14+ years of experience driving customer experience, growth, and innovation across global e-commerce platforms. He currently leads product strategy for Samsung Electronics America’s Home Appliance Customer Experience Journey, where he has delivered major wins including a 7.5× revenue lift from BOPIS preorder optimization, a 20× YoY increase in Reserve sign-ups, and multiple AI-powered enhancements that improved conversions across the middle funnel. With an MBA from Syracuse University and an engineering background from Anna University, Suhasan blends strong technical thinking with business strategy, experimentation frameworks, and user-centric design. His work spans personalization, platform architecture, omnichannel logistics, marketplace design, and AI-powered decision systems. He is also the founder of The Product Lounge, a Seattle-based community for product managers and tech builders, and the author of the upcoming book The

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