After 20+ years in leadership roles, including small business owner and CTO, I've stepped away from full-time work. Expert in all things technology in the contact center, including CCAI, CCaaS, IVR, Speech, CTI. Avid technologist, now researching technologies I didn't have time to explore previously. Rust, Golang, Flutter, Terraform, and all things cloud are my current interests. I've helped many organizations (including my own) transition to new technologies. Available for contract/consulting work to augment and/or mentor you and your teams.