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Canned responses are quick replies to common questions that you can save in your customer service tool and refer to whenever needed. The line between different customer service tools is so blurred that it’s difficult to differentiate canned replies for email, live chat, or even call center. The following canned responses can be suitable for both live chat and email communication. At the end of this article, we will also provide some examples of canned email templates that will be great for following up and gathering feedback.