Conclusion and References

Table of Links

Abstract and 1. Introduction

2. Background and Related Work
3. Research Method
4. Results
5. Discussion
6. Conclusion and References

6 Conclusion

The main aim of this study was to obtain practitioners’ perspectives on the ABBPM method. Using mostly qualitative research methods, we shed light on the requirements for the further development of AB-BPM tools and the underlying method. Overall, the study participants perceived the methodology as advantageous in comparison to the status quo. The three main conclusions of the study are: i) more possibilities of human intervention, and interaction between the RL agent and the human expert, are a core requirement,; ii) transparency and features for the participation of process participants are needed to make AB-BPM culturally viable; iii) integrated process execution is necessary to facilitate the seamless deployment of parallel process variants and deliver the real-time data needed for dynamic RL and routing. The openness of the semi-structured interviews facilitated the discovery of future research opportunities, e.g., studying companies carrying out unstructured process tests in a production environment, and tool-driven training of process participants. While we focused on a single process improvement method, practitioners’ insights on different kinds of business improvement methods [15] could provide insights for studies that compare AB-BPM to other methodologies.

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