Inclusiveness Across Different Sources of User Feedback
by The FeedbackLoop: #1 in PM EducationJanuary 10th, 2024
Too Long; Didn't Read
This section delves into the dynamic landscape of inclusiveness across varied user feedback sources—Reddit, Google Play Store, and Twitter. With insights from 1,200 user feedback posts, discover how Reddit becomes a hub for detailed inclusiveness discussions, while the Play Store emphasizes privacy concerns. Twitter, known for real-time interactions, spotlights technology in inclusiveness-related discussions. Uncover the distinct patterns in fairness, technology, privacy, demography, usability, and other human values, providing developers and companies with nuanced perspectives to elevate user experiences.Company Mentioned
Authors:
(1) Nowshin Nawar Arony;
(2) Ze Shi Li;
(3) Bowen Xu;
(4) Daniela Damian.
Table of Links
Inclusiveness Concerns in Different Types of Apps
Inclusiveness Across Different Sources of User Feedback
Automated Identification of Inclusiveness User Feedback
7 INCLUSIVENESS ACROSS DIFFERENT SOURCES OF USER FEEDBACK
To answer our third research question, How does inclusiveness related user feedback differ across different sources of feedback?, we analyzed the distribution of the categories in our taxonomy across the three sources. As shown in Table 2, Reddit has a far greater number of inclusiveness user feedback in comparison to the other two sources. After all, Reddit has by far the largest character limit among the sources and is a platform for users to engage in long form discussion. Therefore, users often share a breadth of details, including inclusiveness problems. Particularly, we found the inclusiveness feedback materializing in the fairness and usability categories, where users are likely to give detailed descriptions of their unfair or poor usability experience.
In contrast, we observe slightly different popular categories for Play Store. We discovered that privacy is a more prominent category for Play Store, which makes sense as users who encounter privacy or security issues in an app can directly voice their reviews to warn other potential app users. For Twitter, the popular categories differ slightly, and technology is by far the common category. Since Twitter is most often a platform for users to contact support or voice real time feedback, users will discuss device or network technology problems when they occur.
This paper is available on arxiv under CC 4.0 license.
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