AI for Call Centers: It is Not Human Vs. Algorithmsby@chesterdeean
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AI for Call Centers: It is Not Human Vs. Algorithms

by Dean Chester4mOctober 16th, 2021
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Thanks to AI voice recognition and analysis capabilities, agents can be better trained by pinpointing certain weaknesses. Plus, with knowledge recommendation features and call summaries, consumers will immediately get the answers they need. Ultimately, it’s a win-win situation for all parties involved.

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Dean Chester

Dean Chester

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Dean Chester is a cybersecurity expert.

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Dean Chester@chesterdeean
Dean Chester is a cybersecurity expert.

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