SaaS Startups: How to Build Strong Customer Onboarding Experience
Too Long; Didn't Read
Around 60% of new users who signup on a SaaS product will abandon it within a few minutes if they couldn’t find what they were looking for. This is a sad story, and this might be the reason why your product has a lot of signups but very few active users. Reduce the number of onboarding steps and keep it very simple. Show users how to achieve that one thing they have in their mind, quickly. Add a human touch to your onboarding experience when you get a chance to chat with a human.